Enable caller to directly interact with visual IVR menu

Patent Number: US 8155280

ABSTRACT

Enable caller to directly interact with visual IVR menu

Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one or more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.

An Inventor: Dr. Tal Lavian

FIELD

Embodiments of the present disclosure are generally related to computer networking and data communications, and in particular to methods and systems for managing, routing, and processing network traffic in packet-switched networks.

BACKGROUND

Modern computer networks carry an ever-increasing volume of data traffic, requiring sophisticated management and routing mechanisms. As networks have grown in complexity, the need for efficient packet processing, traffic classification, and quality of service management has become paramount. Network devices must handle diverse traffic types while maintaining performance and reliability.

Dr. Tal Lavian is a named inventor on this patent, which covers innovations in telecommunications and network communications technology. Dr. Lavian's work spans multiple areas including network architecture, security, interactive communications, frequency synthesis, and autonomous vehicle sensing systems.

For more details about this patent and Dr. Lavian's extensive patent portfolio, please visit the Patents page or contact Dr. Lavian directly.