Web interface for displaying the IVR menus

Patent Number: US 8160215

ABSTRACT

Web interface for displaying the IVR menus

Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.

An Inventor: Dr. Tal Lavian

FIELD

Embodiments of the present disclosure are generally related to computer networking and data communications, and in particular to methods and systems for managing, routing, and processing network traffic in packet-switched networks.

BACKGROUND

Modern computer networks carry an ever-increasing volume of data traffic, requiring sophisticated management and routing mechanisms. As networks have grown in complexity, the need for efficient packet processing, traffic classification, and quality of service management has become paramount. Network devices must handle diverse traffic types while maintaining performance and reliability.

Dr. Tal Lavian is a named inventor on this patent, which covers innovations in telecommunications and network communications technology. Dr. Lavian's work spans multiple areas including network architecture, security, interactive communications, frequency synthesis, and autonomous vehicle sensing systems.

For more details about this patent and Dr. Lavian's extensive patent portfolio, please visit the Patents page or contact Dr. Lavian directly.