IVR menu- Instructions to provide instant services

Patent Number: US 9001819

ABSTRACT

IVR menu- Instructions to provide instant services

IVR menu- Instructions to provide instant services. This patent describes innovations developed by Dr. Tal Lavian in the field of interactive voice response (IVR) systems and methods for enhancing user interactions with telephone-based services through visual and interactive interfaces.

An Inventor: Dr. Tal Lavian

FIELD

Embodiments of the present disclosure are generally related to interactive voice response (IVR) systems and methods for enhancing user interactions with telephone-based services through visual and interactive interfaces.

BACKGROUND

Interactive Voice Response (IVR) systems have become essential components of modern telecommunications infrastructure. Traditional IVR systems rely on audio-only interfaces, requiring callers to listen to and navigate through menu options using voice commands or keypad inputs. As mobile devices have evolved to include sophisticated visual displays, there is increasing demand for enhanced IVR experiences that leverage visual interfaces to improve user interaction efficiency.

Dr. Tal Lavian is a named inventor on this patent, which covers innovations in telecommunications and network communications technology. Dr. Lavian's work spans multiple areas including network architecture, security, interactive communications, frequency synthesis, and autonomous vehicle sensing systems.

For more details about this patent and Dr. Lavian's extensive patent portfolio, please visit the Patents page or contact Dr. Lavian directly.